Home / Quality

Quality Policy

quality policy

Tempo Communications will relentlessly strive to meet or exceed customer exceptions in regard to quality, service and price while operating with integrit

vision

To become the industry’s trusted source for rugged, reliable and innovative tools and test equipment for the communications technician

mission

To equip technicians with tools to get the job done right the first time, backed with exceptional quality, service and value

values

Tempo Communications and our employees work hard and operate with integrity, diligence, accountability and flexibility as we strive to continuously improve and build upon our tradition of success

Topic Actions
ISO 9001:2015

Download

Corporate Social Responsibility Policy

Download

Tempo Warranty Policy

See Below

COMPLIANCE STATEMENT

Prop 65: Download
Prop 65: https://oehha.ca.gov/proposition-65
Conflict Mineral Declaration: Download
RoHS: https://www.rohsguide.com/rohs3.htm
REACH: https://ec.europa.eu/environment/chemicals/reach/reach_en.htm

RETURNS – tempocom.com/returns

Out of box defective must be reported to Tempo’s Customer service department.

  • Warranty period begins within 30 days of delivery to the distributor or within 14 days of the proof of purchase date on the end customer’s receipt, sales ticket or invoice.
  • Any return of goods must be approved through the assignment of a Return Material Request (RMR) number. Submit requests to returns@tempocom.com. The claim is to be submitted only by the company who purchased from Tempo.
  • Customer will have the option to receive a replacement or a credit.
  • Replacement orders will be entered at time of RMR creation.
  • If available, please return product in original packaging.
  • Tempo will pay freight from our direct customer’s location back to the shipping point. Call Tag or account number will be provided.
  • Credit will be processed when defective material is received and is determined by Tempo to be defective and/or unused.

INSPECTION/TESTING: Buyer, at its expense, agrees that it will promptly inspect the Goods upon receipt thereof, and in no event later than thirty (30) days from the date of receipt of the Goods. Buyer shall deliver to Tempo within fifteen (15) days of inspection, but in no event later than forty-five (45) days from the date of receipt of the Goods, written notice of any and all deficiencies, defects, variations from specifications or complaints of any kind with respect to the quantity, quality, condition, shipment, performance, price or appearance of the Goods so received by Buyer. In the event no such written notice is received by Tempo, Buyer shall be deemed conclusively to have inspected and accepted all such Goods unconditionally and to have waived any and all rights and claims, including without limitation any right to reject the Goods or to claim damages in respect thereof. Buyer may not return goods without first advising Tempo of the reasons therefore, obtaining from Tempo a material authorization number and observing such instructions as Tempo may give in authorizing such return. In the event a return is authorized by Tempo, a fifteen percent (15%) restocking fee for any Goods shall be deducted from the final credit amount.

TEMPO WARRANTY: Tempo covers its products with a manufacturer’s warranty against defects in material or workmanship for a period of one year unless otherwise established by Tempo in writing. To take advantage of this warranty, the complete product must be delivered prepaid to Tempo or any Tempo Authorized Service Center. This warranty shall not apply to any Goods including but not limited to products which: (a) Have been repaired or altered outside Tempo’s factory (or Authorized Service Center) or in any manner so as, in Tempo’s judgment, to affect its serviceability or proper operation, (b) Have been subjected by persons other than Tempo (or Authorized Service Center) to improper handling, operation, maintenance, repair or alteration, or (c) Have been subjected to normal wear and tear, misuse, negligence, improper installation or accident. Tempo’s obligation under this warranty, and the Buyer’s exclusive remedy for the breach thereof, shall be limited to, at Tempo’s option, repair or replacement of any allegedly defective Goods or issuance of credit. Tempo requires the return of any allegedly defective Goods, transportation prepaid, before honoring any claim. All returned Goods are subject to inspection, and if examination does not disclose any defect covered by this warranty, replacement of such Goods or issuance of credit for same will not be approved.

REPAIRS

Have an issue? Please contact us:
Billing: AR@tempocom.com
Returns: returns@tempocom.com
Compliance: RegulatoryCompliance@tempocom.com